Reply to the post with an updated status of the issue so that we can assist you further. Candy Crush down - app not working and here's why shouldn't update the popular game CANDY Crush not working for many fans of the title as app appears to crash after latest download. With clean boot' in the provided link to return your computer to Normal startup mode. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.Īfter clean boot troubleshooting steps, refer to the section ' How to reset the computer to start as usual after troubleshooting Let's first run the app troubleshooter and check if it helps. Conflict between third party applications. This issue could have occurred due to these reasons:Ģ. Thank you for contacting Microsoft Community.